Services & Support
After-sales support that never sleeps
Buying equipment is only the beginning. MEDAP stands behind every installation for its entire working life — with maintenance, genuine spare parts, training and rapid-response repairs, delivered by our own engineers nationwide.
Rapid Response
Fast on-site intervention to keep critical equipment running and minimise downtime.
SLA-Backed
Clear, contractual response and resolution times you can plan your department around.
Genuine Spares
Authentic parts from managed inventory — sourced directly from our principals.
Nationwide
Engineers and support reaching hospitals across every province of Pakistan.
A complete range of services & support
From the first installation to the final year of service, everything your equipment needs — under one accountable partner.
Warranty Support
Full warranty coverage on supplied equipment, with prompt claims handling and replacement so a covered fault never becomes your problem.
Planned Preventive Maintenance (PPM)
Scheduled inspections, calibration and servicing that catch issues before they cause failure — keeping equipment safe, accurate and audit-ready.
Corrective Maintenance & Repairs
Expert diagnosis and repair of faults by trained biomedical engineers, restoring equipment to full performance quickly.
Annual Maintenance Contracts
Flexible yearly contracts bundling PPM, priority response and parts — predictable budgeting and guaranteed uptime for your fleet.
Downtime & Emergency Response
When a critical device goes down, our rapid-response team mobilises to get it back in service with minimum disruption to patient care.
Spare Parts Availability
A managed inventory of genuine spare parts and consumables, sourced from our principal manufacturers for fast turnaround.
On-Site & Remote Assistance
Technical support by phone, remotely, or on-site — whichever gets your team back to caring for patients fastest.
Installation & Staff Training
Professional installation and commissioning, plus hands-on training so your clinical and technical staff use every device confidently.
Upgrades & Optimisation
Software updates, accessory upgrades and optimisation to extend the working life and capability of your existing equipment.
A structured path to dependable uptime
A simple, transparent process that turns a one-time purchase into a lasting service relationship.
Assess
We survey your equipment, usage and environment to understand exactly what support you need.
Plan
We propose the right mix of warranty, PPM schedule, contract and spares for your facility.
Deliver
Our engineers install, maintain and repair — on schedule and on call — with genuine parts.
Sustain
Ongoing monitoring, reporting and optimisation keep your equipment reliable for its full life.
“We do not sell anything we cannot support for its entire working life.”
It's the rule MEDAP was built on in 1990, and it still governs every service we deliver today. Behind every device we maintain is a patient whose care depends on it.
Ready to equip your facility for smarter care?
Talk to our specialists about turnkey solutions, equipment supply and dependable after-sales service tailored to your facility.
- 500+ institutions served
- ISO Certified · DRAP Compliant
- 24/7 after-sales support